Terms of Service

Depending on the applicable Subscription, the Services may include, without limitation:

• real-time AI translation;
• voice translation;
• text translation;
• multilingual messaging;
• speech recognition;
• pronunciation analysis;
• conversational AI;
• writing assistance;
• grammar correction;
• educational language-learning tools;
• AI-generated summaries;
• enterprise communication tools;
• collaboration features;
• APIs and integrations;
• customer support services; and
• additional products or features introduced from time to time.

Certain features may depend upon the User's Subscription plan, geographical availability, technical compatibility, or third-party integrations.

Flengauge continually improves the Services and reserves the right, at any time and without prior notice where permitted by law, to add, modify, replace, suspend, discontinue, or limit any feature, language, AI model, integration, functionality, or Subscription offering for technical, commercial, operational, legal, security, or regulatory reasons. Nothing contained herein shall obligate Flengauge to maintain any specific feature, functionality, AI model, language, or service indefinitely.

By registering for an Account, you represent and warrant that:

• all information provided is accurate, complete, and current;
• you possess the legal authority to enter into this Agreement;
• your use of the Services complies with all applicable laws;
• you will promptly update inaccurate registration information.

You are solely responsible for maintaining the confidentiality and security of your Account credentials.

You accept full responsibility for every activity conducted through your Account, whether or not such activity was authorized by you.

You agree to notify Flengauge immediately upon becoming aware of any unauthorized access, security breach, suspected compromise, or misuse of your Account.

Flengauge shall not be liable for losses resulting from your failure to maintain adequate account security.

Users may create Accounts using supported third-party authentication providers, including Google, Apple, or other approved identity providers. Authentication through such providers remains subject to the respective provider's terms, conditions, and privacy policies. Flengauge assumes no responsibility for the operation or availability of third-party authentication services.

Unless expressly authorized by Flengauge, each individual may maintain only one personal Account. Accounts may not be sold, transferred, sublicensed, assigned, rented, or shared without our prior written consent.

Flengauge reserves the right to request identity verification, payment verification, organizational verification, or other supporting documentation whenever reasonably necessary to prevent fraud, protect platform integrity, or comply with applicable legal or regulatory obligations.

4.1 Subscription Plans

Flengauge may offer various subscription plans, including free, individual, family, educational, enterprise, promotional, and premium plans. Each Subscription grants access only to the features, usage limits, languages, AI capabilities, storage capacity, and other benefits specifically associated with that plan.

Flengauge reserves the sole discretion to determine, modify, expand, restrict, or discontinue any Subscription plan or the features available under any Subscription at any time, subject to applicable law.

4.2 Billing

Unless otherwise stated, all paid Subscriptions are billed in advance on a recurring basis using the billing cycle selected by the User, whether monthly, annually, or otherwise.

By purchasing a Subscription, you authorize Flengauge and its authorized payment processors to charge your selected payment method for all applicable subscription fees, taxes, governmental charges, renewals, upgrades, add-on services, and any other authorized purchases.

Failure to successfully process payment may result in suspension, restriction, or termination of your access to paid features until all outstanding amounts have been paid.

4.3 Automatic Renewal

Unless cancelled before the expiration of the applicable subscription period, every paid Subscription shall automatically renew for successive periods equal to the original subscription term.

By subscribing, you expressly authorize Flengauge or its designated payment processor to automatically charge your payment method for each renewal unless you cancel your Subscription before the renewal date.

Renewal charges shall be subject to the pricing applicable at the time of renewal.

4.4 Subscription Changes

Users may upgrade or downgrade their Subscription plans in accordance with the options made available by Flengauge.

Where applicable, upgrades may become effective immediately and additional charges may apply on a prorated basis. Downgrades may take effect at the commencement of the next billing cycle.

Certain features, usage history, stored content, or AI capabilities may become unavailable following a downgrade.

4.5 Price Changes

Flengauge reserves the right to revise Subscription pricing, usage limits, billing structures, or available features at any time.

Where required by applicable law, reasonable advance notice of material pricing changes shall be provided before such changes take effect.

Continued use of the Services after the effective date of revised pricing constitutes acceptance of the updated pricing.

4.6 Taxes

Unless expressly stated otherwise, Subscription fees are exclusive of all applicable taxes, duties, levies, withholding obligations, governmental charges, or similar assessments.

Users are solely responsible for paying all taxes arising from their purchase or use of the Services, except taxes imposed directly upon Flengauge's income.

4.7 Cancellation

You may cancel your Subscription at any time through your account settings, the applicable application marketplace, or by contacting Flengauge customer support.

Cancellation prevents future renewal charges but does not entitle you to a refund for the current billing period unless otherwise required by applicable law.

Following cancellation, you will continue to enjoy access to the paid features of your Subscription until the expiration of the current billing period, after which your account will automatically revert to the applicable free plan, if available.

4.8 Refund Policy

Except where otherwise required by applicable law or expressly agreed by Flengauge in writing, all Subscription fees are non-refundable.

Where a Subscription is purchased through the Apple App Store, Google Play Store, or another third-party marketplace, refunds shall be governed exclusively by the policies of the applicable marketplace. Flengauge has no authority to approve or process refunds for purchases made through such third-party platforms.

Nothing in this Agreement limits any mandatory consumer rights that cannot be excluded under applicable law.

4.9 Promotional Offers and Free Trials

Flengauge may, at its sole discretion, offer free trials, promotional pricing, discount codes, referral credits, or other promotional benefits.

Unless expressly stated otherwise, promotional offers are available for a limited time, may be withdrawn at any time, cannot be combined with other promotions, are non-transferable, and have no cash value.

Where a free trial automatically converts into a paid Subscription, you authorize Flengauge to charge your designated payment method upon expiration of the trial period unless you cancel before the trial ends.

4.10 Payment Processors

Flengauge utilizes independent third-party payment processors to facilitate payment transactions.

By submitting payment information, you acknowledge that payment processing services are provided by independent third parties and are subject to their respective terms, privacy policies, and security practices.

Flengauge does not store complete payment card information and shall not be responsible for errors, delays, interruptions, security incidents, or failures attributable to third-party payment providers.

5.1 Lawful Use

You agree to use the Services solely for lawful purposes and in accordance with these Terms, all applicable laws, regulations, industry standards, and the rights of third parties.

You shall use the Services responsibly and in a manner that does not interfere with the operation, security, integrity, or availability of the Platform.

5.2 Prohibited Conduct

You agree that you shall not, directly or indirectly:

• (a) violate any applicable law, regulation, court order, governmental directive, or regulatory requirement;
• (b) infringe, misappropriate, or otherwise violate the intellectual property rights, privacy rights, publicity rights, confidentiality obligations, or other legal rights of any person or entity;
• (c) upload, transmit, publish, distribute, or otherwise make available any content that is unlawful, fraudulent, deceptive, defamatory, obscene, threatening, abusive, hateful, discriminatory, violent, or otherwise objectionable;
• (d) use the Services to harass, intimidate, stalk, exploit, impersonate, or deceive another individual or organization;
• (e) transmit viruses, malware, ransomware, spyware, trojans, worms, or any other malicious code designed to damage, disrupt, or gain unauthorized access to any system or network;
• (f) interfere with or disrupt the operation, performance, security, or integrity of the Platform or any servers, databases, networks, or infrastructure supporting the Services;
• (g) attempt to gain unauthorized access to any account, system, API, network, database, software, or information belonging to Flengauge or any third party;
• (h) reverse engineer, decompile, disassemble, decode, copy, reproduce, modify, create derivative works from, or otherwise attempt to discover the source code, algorithms, AI models, datasets, prompts, model architecture, or proprietary technology underlying the Services, except where expressly permitted by applicable law;
• (i) use automated scripts, bots, crawlers, spiders, scrapers, data-mining tools, or similar technologies to extract, harvest, copy, monitor, or collect data from the Platform without our prior written authorization;
• (j) use the Services to develop, train, benchmark, evaluate, improve, or operate any competing artificial intelligence system, machine learning model, translation platform, language-learning product, or similar commercial service;
• (k) circumvent or attempt to circumvent subscription restrictions, usage limits, authentication systems, security features, payment requirements, or technical safeguards implemented by Flengauge;
• (l) create fraudulent accounts, impersonate another person or entity, misrepresent your identity or affiliation, or provide false registration information;
• (m) resell, sublicense, lease, rent, assign, redistribute, commercially exploit, or otherwise make the Services available to unauthorized third parties;
• (n) use the Services to transmit unsolicited commercial communications, spam, phishing messages, fraudulent communications, or other unauthorized marketing materials;
• (o) use AI-generated outputs to facilitate fraud, academic dishonesty, misinformation, identity theft, unlawful surveillance, or other illegal or unethical activities;
• (p) intentionally manipulate prompts, exploit vulnerabilities, conduct prompt injection attacks, extract confidential system information, or otherwise attempt to interfere with the proper functioning of the AI systems; or
• (q) engage in any activity that, in Flengauge's reasonable judgment, could damage the reputation, goodwill, security, reliability, or lawful operation of the Services.

5.3 Artificial Intelligence Usage

You acknowledge that Flengauge utilizes artificial intelligence technologies to generate translations, interpretations, educational content, recommendations, conversational responses, and other AI-generated outputs.

You agree not to misuse the AI capabilities of the Services, including by attempting to manipulate, compromise, exploit, or circumvent the safeguards implemented within the Platform.

Flengauge reserves the right to monitor AI interactions, investigate suspected misuse, detect abuse through automated or manual means, and take appropriate enforcement action where necessary to protect the Platform, its users, and third parties.

5.4 Enforcement

Flengauge may investigate any suspected violation of this Section and may, at its sole discretion and without limiting any other rights or remedies available under these Terms or applicable law:

• issue warnings;
• remove or disable access to content;
• suspend or terminate Accounts;
• restrict access to certain features;
• refuse future access to the Services;
• report unlawful activities to appropriate law enforcement or regulatory authorities; and
• pursue any other legal or equitable remedies available.

Users remain solely responsible for all activities conducted through their Accounts and for ensuring that their use of the Services complies with these Terms and all applicable laws.

6.1 Ownership of User Content

As between you and Flengauge, you retain all ownership rights, title, and interest in any content you submit, upload, transmit, record, or otherwise make available through the Services (“User Content” or “Customer Content”), subject to the rights granted under these Terms.

User Content includes, without limitation:

• text;
• prompts;
• messages;
• translations;
• voice recordings;
• audio files;
• documents;
• images;
• videos;
• conversations;
• assignments;
• feedback;
• comments; and
• any other content submitted through the Platform.

Nothing in these Terms transfers ownership of your intellectual property to Flengauge.

6.2 License Granted to Flengauge

To enable Flengauge to provide, operate, maintain, secure, improve, and support the Services, you grant Flen Group LLC a worldwide, non-exclusive, royalty-free, transferable (only in connection with a merger, acquisition, or corporate restructuring), sublicensable where reasonably necessary, license to:

• host;
• store;
• reproduce;
• process;
• translate;
• analyze;
• transmit;
• display;
• format;
• adapt solely for technical purposes;
• create temporary copies; and
• otherwise use your User Content,

solely for the purpose of:

• providing the Services;
• generating AI translations and communications;
• delivering content to intended recipients;
• maintaining platform functionality;
• detecting fraud and abuse;
• ensuring platform security;
• complying with legal obligations;
• providing customer support;
• improving product performance through anonymized or de-identified analytics; and
• developing and enhancing the Services in accordance with our Privacy Policy.

This license terminates when your User Content is permanently deleted from our systems, except where continued retention is required by law, necessary for legitimate legal purposes, backup restoration, fraud prevention, security, dispute resolution, or where the content has been irreversibly anonymized or de-identified.

6.3 User Responsibilities

You represent and warrant that:

• you own, or possess all necessary rights, permissions, licenses, and authority to upload or submit your User Content;
• your User Content does not infringe the intellectual property, privacy, publicity, contractual, or other legal rights of any third party;
• your User Content is lawful;
• your User Content does not contain malicious software or harmful code;
• your submission of User Content complies with these Terms and all applicable laws.

You remain solely responsible for all User Content submitted through your Account.

6.4 Artificial Intelligence Output

The Services utilize artificial intelligence technologies to generate translations, summaries, interpretations, recommendations, transcriptions, responses, and other AI-generated content (“AI Output”).

AI Output is generated algorithmically using probabilistic machine-learning systems and may:

• contain inaccuracies;
• omit relevant information;
• misunderstand context;
• generate inconsistent responses;
• fail to capture cultural nuances;
• produce similar or identical outputs for different users; or
• otherwise contain errors.

AI Output is provided solely as an informational and communication aid and should not be regarded as human advice, certified translation, or professional opinion.

6.5 No Guarantee of Accuracy

Although Flengauge continually improves its AI technologies, we do not warrant or guarantee that any translation, transcription, interpretation, recommendation, or other AI Output will be:

• completely accurate;
• complete;
• reliable;
• uninterrupted;
• culturally appropriate;
• legally sufficient;
• suitable for professional certification; or
• fit for any particular purpose.

Users remain solely responsible for reviewing, verifying, editing, and independently evaluating all AI Output before relying upon it for legal, medical, financial, governmental, immigration, commercial, educational, or other high-risk decisions.

6.6 Similar Outputs

Because artificial intelligence systems generate responses using statistical and machine-learning models, similar or identical AI Outputs may be generated for different users.

Accordingly, Flengauge does not guarantee that any AI Output will be unique or exclusive to any particular user.

6.7 Content Moderation

Flengauge reserves the right, but not the obligation, to monitor, review, remove, restrict, disable access to, or refuse to process any User Content that, in our reasonable judgment:

• violates these Terms;
• violates applicable law;
• infringes third-party rights;
• threatens the security or integrity of the Platform;
• exposes Flengauge to legal or regulatory risk; or
• is otherwise harmful to the Services or other users.

Our decision to moderate or remove content does not create any obligation to monitor all User Content, nor does it make Flengauge responsible for content submitted by users.

6.8 Feedback

If you voluntarily provide suggestions, recommendations, feature requests, ideas, comments, evaluations, bug reports, or other feedback regarding the Services (“Feedback”), you grant Flengauge a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, modify, incorporate, commercialize, publish, distribute, and otherwise exploit such Feedback for any lawful purpose without restriction or compensation to you.

You acknowledge that Flengauge is under no obligation to implement any Feedback provided by users.

7.1 Privacy

Your privacy is important to Flengauge.

Our collection, use, storage, processing, disclosure, retention, and protection of Personal Information are governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference.

By accessing or using the Services, you acknowledge that your Personal Information may be collected, processed, stored, transferred, analyzed, and retained in accordance with our Privacy Policy and applicable law.

Where applicable law requires your consent for specific processing activities, Flengauge will obtain such consent before undertaking the relevant processing.

7.2 Data Processing

To provide and improve the Services, Flengauge may process:

• account information;
• profile information;
• communications;
• text inputs;
• voice recordings;
• translations;
• AI interactions;
• usage analytics;
• device information;
• technical logs;
• payment information processed through authorized payment providers;
• customer support communications; and
• other information necessary for the operation of the Platform.

Such processing shall be limited to purposes including:

• providing the Services;
• delivering translations and AI communications;
• maintaining platform functionality;
• improving AI performance;
• fraud detection;
• cybersecurity;
• troubleshooting;
• customer support;
• legal compliance;
• enforcing these Terms; and
• research and product development using anonymized or de-identified information where appropriate.

7.3 AI Training and Platform Improvement

To improve the quality, safety, accuracy, accessibility, and performance of the Services, Flengauge may analyze anonymized, aggregated, or de-identified usage information.

Unless expressly disclosed in our Privacy Policy or authorized by you, Flengauge will not use your identifiable personal content to train general-purpose AI models.

Any anonymized, aggregated, or de-identified datasets created from lawful platform usage shall remain the exclusive property of Flen Group LLC and may be used for:

• improving AI systems;
• product development;
• security enhancement;
• benchmarking;
• academic or commercial research;
• analytics;
• investor reporting; and
• other legitimate business purposes,

provided that such datasets cannot reasonably be used to identify an individual user.

7.4 Cross-Border Data Transfers

Because Flengauge operates internationally, your Personal Information may be processed or stored in countries other than your country of residence.

Where required by applicable law, Flengauge shall implement appropriate legal, contractual, technical, and organizational safeguards to protect Personal Information transferred across international borders.

7.5 Third-Party Services

The Services may integrate with or depend upon third-party products and services, including but not limited to:

• Apple App Store;
• Google Play Store;
• cloud hosting providers;
• artificial intelligence providers;
• speech recognition providers;
• payment processors;
• authentication providers;
• communication platforms;
• analytics providers; and
• API integration partners.

Your use of such third-party services is governed by the respective terms, privacy policies, and operating rules of those third parties.

Flengauge neither owns nor controls such third-party services and shall not be responsible for their availability, functionality, security, performance, privacy practices, content, or acts and omissions.

7.6 Third-Party Authentication

Users may access the Services through supported third-party identity providers, including Google, Apple, or other approved authentication services.

By choosing to authenticate through a third-party provider, you authorize Flengauge to receive the account information necessary to verify your identity and facilitate access to the Services.

Your relationship with the applicable authentication provider remains governed solely by that provider's terms and privacy policy.

7.7 App Store Terms

If you download or access the Services through the Apple App Store, Google Play Store, or another authorized application marketplace:

• your license to use the application is limited to compatible devices that you own or control;
• Apple, Google, and other marketplace operators are not parties to these Terms;
• such marketplace operators have no obligation to provide maintenance, support, warranty, or other services relating to Flengauge; and
• your use of the application must comply with the applicable marketplace terms and policies.

Purchases, subscriptions, billing disputes, cancellations, and refunds processed through an application marketplace may also be subject to the rules and policies of the applicable marketplace.

7.8 Communications

By creating an account or using the Services, you consent to receive electronic communications from Flengauge, including:

• service announcements;
• security notifications;
• account updates;
• billing notices;
• legal notices;
• policy updates;
• customer support communications; and
• other communications relating to your use of the Services.

You agree that such electronic communications satisfy any legal requirement that communications be made in writing.

Where promotional or marketing communications require consent under applicable law, Flengauge will provide appropriate mechanisms to grant or withdraw such consent.

8.1 Provision of the Services

Flengauge is provided on an “AS IS,” “AS AVAILABLE,” and “WITH ALL FAULTS” basis to the fullest extent permitted by applicable law.

Except as expressly stated in these Terms, Flen Group LLC makes no representation, warranty, guarantee, or condition of any kind, whether express, implied, statutory, or otherwise, regarding the Services.

Without limitation, Flengauge expressly disclaims all implied warranties of:

• merchantability;
• fitness for a particular purpose;
• title;
• non-infringement;
• satisfactory quality;
• uninterrupted availability;
• compatibility;
• security;
• reliability; and
• accuracy.

8.2 Artificial Intelligence Disclaimer

Flengauge utilizes artificial intelligence technologies to facilitate translations, communication, transcription, summarization, language assistance, and related services.

Artificial intelligence is an evolving technology and may:

• generate inaccurate or incomplete translations;
• misunderstand tone, meaning, or context;
• fail to capture cultural or linguistic nuances;
• produce inconsistent or outdated responses;
• omit relevant information;
• generate incorrect interpretations; or
• produce similar outputs for different users.

Accordingly, AI-generated outputs are provided solely as informational and communication aids and shall not be construed as professional advice, certified translations, legal opinions, medical advice, financial advice, or any other professional service.

8.3 User Responsibility

You remain solely responsible for reviewing, verifying, editing, and independently assessing all AI-generated outputs before relying upon them.

You should not rely exclusively upon AI-generated translations or communications for:

• legal matters;
• judicial proceedings;
• contractual negotiations;
• immigration matters;
• medical decisions;
• financial transactions;
• governmental filings;
• regulatory compliance; or
• any other situation where accuracy is essential.

Where professional advice or certified translation is required, you should consult an appropriately qualified professional.

8.4 No Guarantee of Continuous Availability

Flengauge does not warrant that the Services will:

• operate without interruption;
• remain continuously available;
• be free from errors, bugs, viruses, or security vulnerabilities;
• meet every user's expectations;
• remain compatible with every device or operating system; or
• continue supporting any particular language, AI model, feature, or integration.

Scheduled maintenance, emergency maintenance, software updates, technical failures, internet disruptions, or third-party service interruptions may temporarily affect the availability of the Services.

8.5 Third-Party Services Disclaimer

Certain components of the Services rely upon independent third-party providers, including cloud infrastructure providers, artificial intelligence providers, payment processors, authentication providers, communication networks, speech recognition providers, translation engines, analytics providers, and application marketplaces.

Flengauge neither owns nor controls these third-party services and makes no representation or warranty regarding their availability, security, accuracy, reliability, or continued operation.

To the fullest extent permitted by law, Flengauge shall not be liable for interruptions, delays, inaccuracies, failures, or damages arising from any third-party service or infrastructure.

9.1 Limitation of Damages

To the fullest extent permitted by applicable law, Flen Group LLC, Flengauge, its affiliates, officers, directors, employees, contractors, licensors, successors, and agents shall not be liable for any:

• indirect damages;
• incidental damages;
• consequential damages;
• special damages;
• exemplary damages;
• punitive damages;
• loss of profits;
• loss of revenue;
• loss of business opportunities;
• loss of goodwill;
• reputational damage;
• loss of data;
• business interruption; or
• procurement of substitute services,

arising out of or relating to your access to or use of the Services, regardless of the legal theory upon which such claim is based, even if Flengauge has been advised of the possibility of such damages.

9.2 Monetary Cap on Liability

To the maximum extent permitted by applicable law, the aggregate liability of Flen Group LLC arising out of or relating to the Services shall not exceed the total amount actually paid by you to Flengauge for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

If you have not paid any fees to Flengauge, Flengauge's total liability shall be limited to One Hundred United States Dollars (US$100) or the minimum amount permitted by applicable law, whichever is greater.

9.3 Specific Exclusions

Without limiting the foregoing, Flengauge shall not be liable for losses arising from:

• AI hallucinations or inaccurate AI outputs;
• incorrect translations or interpretations;
• speech recognition failures;
• user misunderstanding of AI-generated content;
• reliance on AI outputs without independent verification;
• third-party API failures;
• cloud infrastructure outages;
• internet or telecommunications failures;
• cyberattacks beyond our reasonable control;
• unauthorized access resulting from your failure to secure your Account;
• force majeure events;
• misuse of the Services by you or third parties; or
• decisions made by users based upon AI-generated communications or translations.

9.4 Essential Basis of the Agreement

You acknowledge and agree that the disclaimers, exclusions, and limitations contained in these Terms constitute an essential basis of the bargain between you and Flengauge.

The pricing of the Services reflects this allocation of risk, and Flengauge would not provide the Services on the same terms in the absence of these limitations.

9.5 Consumer Rights

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

Where mandatory consumer protection laws provide rights that cannot be waived, those rights shall prevail to the extent required by law.

10.1 User Indemnity

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Flen Group LLC, Flengauge, its parent companies, subsidiaries, affiliates, licensors, officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, losses, fines, penalties, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• your use or misuse of the Services;
• your violation of these Terms;
• your violation of any applicable law or regulation;
• your User Content;
• your infringement or alleged infringement of any intellectual property or other legal rights of a third party;
• your negligent, fraudulent, or wilful misconduct; or
• your breach of any representation, warranty, or obligation under these Terms.

10.2 Communications Compliance

Where you use Flengauge to send messages, translations, voice communications, notifications, invitations, or any other communications, you represent and warrant that:

• you have obtained all legally required permissions and consents;
• your recipient information has been lawfully collected;
• your communications comply with all applicable privacy, telecommunications, anti-spam, consumer protection, and data protection laws; and
• your use of the Services does not violate the rights of any third party.

You agree to indemnify and hold Flengauge harmless against any claims, investigations, regulatory actions, fines, or liabilities arising from unlawful or unauthorized communications initiated through your account.

10.3 Company's Right to Control the Defence

Flengauge reserves the exclusive right, at its own expense, to assume the defence and settlement of any matter otherwise subject to indemnification by you.

You agree to cooperate fully with Flengauge in the defence of any such claim and shall not settle any claim affecting Flengauge without Flengauge's prior written consent.

11.1 Suspension

Flengauge may immediately suspend, restrict, or disable access to all or part of the Services, with or without prior notice, where it reasonably believes that:

• you have violated these Terms;
• fraudulent or unlawful activity has occurred or is suspected;
• your Account has been compromised;
• your continued use threatens the security, integrity, or availability of the Platform;
• payment obligations remain outstanding;
• regulatory or legal compliance requires such action; or
• suspension is reasonably necessary to protect Flengauge, its users, or third parties.

Where reasonably practicable, Flengauge may notify you of the reasons for such suspension.

11.2 Termination by You

You may terminate your Account at any time by following the account deletion procedures available within the Services or by contacting customer support.

Termination of your Account does not relieve you of any payment obligations, liabilities, or other obligations that accrued before the effective date of termination.

11.3 Termination by Flengauge

Flengauge may terminate these Terms or your access to the Services immediately, with or without notice, where:

• you materially breach these Terms;
• you repeatedly violate our policies;
• required payments remain unpaid;
• you engage in fraud or illegal activity;
• your use exposes Flengauge to legal, regulatory, or security risks;
• continuation of the Services becomes unlawful; or
• Flengauge permanently discontinues the Services.

11.4 Effect of Termination

Upon suspension or termination:

• your right to access and use the Services immediately ceases;
• all licences granted under these Terms automatically terminate;
• you must cease using the Services;
• any outstanding payment obligations remain payable;
• Flengauge may deactivate or delete your Account and User Content in accordance with its data retention policies and applicable law; and
• any provisions intended by their nature to survive termination shall remain in full force and effect.

11.5 Survival

The following provisions shall survive the termination or expiration of these Terms, including but not limited to:

• Intellectual Property Rights;
• User Content licences;
• Privacy and data processing obligations;
• AI-related disclaimers;
• Warranties and Disclaimers;
• Limitation of Liability;
• Indemnification;
• Payment obligations;
• Governing Law;
• Dispute Resolution;
• Class Action Waiver (where applicable);
• Confidentiality obligations; and
• any other provision that, by its nature, is intended to survive termination.

12.1 Right to Modify the Services

Flengauge continually develops and improves its technology and reserves the right, at any time and without liability, to:

• add, remove, or modify features;
• introduce new products or services;
• discontinue legacy functionality;
• replace or update AI models;
• modify supported languages;
• redesign user interfaces;
• revise usage limits;
• improve security measures;
• change technical specifications; or
• otherwise modify the Services for operational, commercial, legal, regulatory, or security reasons.

Such modifications shall not constitute a breach of these Terms.

12.2 Beta Features

Flengauge may make available beta, preview, early access, experimental, or evaluation features.

Beta features are provided strictly on an “AS IS” basis and:

• may contain defects or errors;
• may not function as expected;
• may change without notice; and
• may be discontinued at any time.

Flengauge makes no warranty regarding beta features and assumes no liability arising from their use.

12.3 Maintenance and Updates

Flengauge may perform scheduled or emergency maintenance, install updates, deploy security patches, or make other technical changes necessary for the continued operation of the Services.

Such activities may temporarily interrupt or limit access to the Services.

Where reasonably practicable, Flengauge will endeavour to minimise disruption but does not guarantee uninterrupted availability.

13.1 Governing Law

These Terms and any dispute, controversy, claim, or cause of action arising out of or relating to the Services, these Terms, or the relationship between you and Flengauge shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of laws principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms.

Where mandatory consumer protection laws of your jurisdiction provide rights that cannot lawfully be excluded, those mandatory rights shall prevail to the extent required by law.

13.2 Good Faith Resolution

Before commencing formal legal proceedings, the parties agree to make reasonable efforts to resolve any dispute through good faith negotiations.

A party intending to raise a dispute shall first provide written notice describing the nature of the dispute and the relief sought.

Unless urgent injunctive relief is required, both parties shall use commercially reasonable efforts to resolve the dispute within thirty (30) days after receipt of such notice.

13.3 Arbitration

If the dispute is not resolved through negotiation, it shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. Unless otherwise agreed by the parties:

• the seat of arbitration shall be Tarrant County, Texas, United States;
• the arbitration shall be conducted in the English language;
• the tribunal shall consist of a single arbitrator unless the AAA determines otherwise; and
• the arbitrator's decision shall be final and binding upon the parties.

Judgment upon the arbitral award may be entered in any court having competent jurisdiction.

13.4 Injunctive Relief

Nothing in these Terms shall prevent Flengauge from seeking temporary, preliminary, interlocutory, or permanent injunctive or equitable relief in any court of competent jurisdiction where necessary to:

• protect its intellectual property;
• protect confidential information;
• prevent unauthorized access to the Platform;
• prevent misuse of the Services; or
• preserve its legal rights pending arbitration.

13.5 Class Action Waiver

To the fullest extent permitted by applicable law, all disputes shall be resolved solely on an individual basis.

You agree not to participate in any class action, representative action, collective proceeding, consolidated arbitration, or similar proceeding against Flengauge or Flen Group LLC.

Where this waiver is prohibited by applicable law, it shall apply only to the maximum extent permitted.

14.1 Force Majeure

Flengauge shall not be liable for any delay, interruption, or failure to perform its obligations under these Terms where such failure results from events beyond its reasonable control, including but not limited to:

• acts of God;
• natural disasters;
• floods;
• fires;
• earthquakes;
• epidemics or pandemics;
• war;
• terrorism;
• civil unrest;
• governmental actions;
• labour disputes;
• power failures;
• internet outages;
• telecommunications failures;
• cyberattacks;
• ransomware attacks;
• denial-of-service attacks;
• failures of cloud infrastructure;
• failures of AI providers;
• failures of payment processors;
• failures of third-party service providers; or
• any other event beyond Flengauge's reasonable control.

Performance shall be suspended for the duration of the Force Majeure Event.

14.2 Electronic Communications

By using the Services, you consent to receive agreements, notices, invoices, disclosures, billing statements, legal notices, security alerts, and other communications electronically.

You agree that electronic records, click-through agreements, digital acknowledgements, and electronic signatures shall satisfy any legal requirement that such communications or signatures be in writing.

14.3 Export Controls and Sanctions

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive sanctions or trade restrictions applicable under United States law.

You agree not to use the Services in violation of any applicable export control, sanctions, or trade laws.

14.4 Assignment

You may not assign, transfer, sublicense, delegate, or otherwise dispose of any rights or obligations under these Terms without the prior written consent of Flengauge.

Flengauge may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, corporate restructuring, sale of assets, or operation of its business.

These Terms shall bind and inure to the benefit of the parties and their respective permitted successors and assigns.

14.5 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, the remaining provisions shall remain valid and enforceable.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable while preserving its original intent as nearly as possible.

14.6 No Waiver

No failure or delay by Flengauge in exercising any right, remedy, or power under these Terms shall constitute a waiver of that right.

Any waiver shall be effective only if made in writing and signed by an authorized representative of Flengauge.

A waiver of one breach shall not constitute a waiver of any subsequent breach.

14.7 Independent Relationship

Nothing contained in these Terms shall be construed as creating any partnership, joint venture, agency, employment, fiduciary, franchise, or similar relationship between you and Flengauge.

Each party acts solely as an independent contracting party.

14.8 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, AI Safety Policy, Cookie Policy, Enterprise Agreements (where applicable), Order Forms, and any other policies expressly incorporated by reference, constitute the entire agreement between you and Flengauge regarding the Services.

They supersede all prior discussions, negotiations, representations, proposals, and agreements relating to the Services.

14.9 Language

These Terms may be translated into languages other than English for convenience.

In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail.

14.10 Contact Information

Questions regarding these Terms, legal notices, copyright matters, privacy concerns, regulatory enquiries, or other legal issues may be directed to:

Flen Group LLC

Subsidiary: Flengauge LLC

Email: support@flengauge.com

Additional contact details may be published on the Flengauge website from time to time.