Privacy Policy

This Privacy Policy applies whenever you:

• visit our website;
• create or manage an account;
• sign in using Google, Apple, or another supported authentication provider;
• subscribe to or purchase our Services;
• submit text, voice recordings, files, or other content for translation;
• communicate using Flengauge's AI-powered translation tools;
• contact our customer support team;
• participate in surveys, beta programs, promotional activities, or research initiatives; or
• otherwise interact with the Services.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, storage, transfer, and processing of your information as described in this Privacy Policy.

Where required by applicable law, we will obtain your consent before collecting or processing certain categories of Personal Information. Where consent is not required, we process information on other lawful bases, including contractual necessity, legitimate interests, compliance with legal obligations, protection of vital interests, or any other lawful basis recognized under applicable privacy laws.

This Privacy Policy should be read together with our:

• Terms of Service;
• Cookie Policy;
• Data Processing Addendum (where applicable);
• Acceptable Use Policy;
• AI Responsible Use Policy; and
• any additional privacy notices provided at the point of data collection.

Nothing in this Privacy Policy limits any rights available to users under applicable privacy, consumer protection, or data protection laws.

Account

Means a registered Flengauge user profile created to access and use the Services.

AI

Means artificial intelligence technologies, including large language models (LLMs), natural language processing (NLP), machine learning, speech recognition, language detection, translation engines, voice processing technologies, and other automated systems used by Flengauge to provide and improve the Services.

AI Interaction Data

Means information generated through a user's interaction with Flengauge's AI systems, including prompts, translation requests, translated outputs, voice translation requests, conversations with AI-powered features, user feedback, language preferences, and other communications submitted through the Services.

Anonymous Data

Means information that has been irreversibly anonymized or aggregated such that it cannot reasonably be used to identify an individual.

Customer

Means any individual, business, organization, government agency, educational institution, enterprise customer, or other entity using the Services.

Device Information

Means technical information relating to the device used to access the Services, including the device type, operating system, browser type, device identifiers, IP address, language settings, application version, approximate geographic region, and similar technical information.

Personal Information

Means any information relating to an identified or identifiable natural person, as defined under applicable privacy and data protection laws.

Processor

Means any third party that processes Personal Information on behalf of Flengauge in accordance with applicable law and contractual obligations.

Services

Means all websites, mobile applications, desktop applications, APIs, AI-powered translation tools, voice translation services, multilingual communication technologies, enterprise solutions, software, integrations, and related services provided by Flengauge.

Translation Content

Means any text, voice recording, document, image, prompt, message, file, or other content submitted by a user for language detection, translation, transcription, interpretation, or other processing through the Services.

Usage Data

Means technical and operational information automatically generated through the use of the Services, including feature usage, session duration, navigation patterns, diagnostic information, crash reports, performance metrics, and system logs.

User Content

Means any information, files, text, documents, images, audio recordings, voice notes, prompts, messages, translations, comments, or other content uploaded, submitted, transmitted, or otherwise provided by a user through the Services.

Voice Data

Means any audio recording, speech sample, voice note, spoken instruction, pronunciation sample, or other voice-based interaction voluntarily submitted through the Services for translation, speech recognition, language processing, accessibility, or related functionality.

Unless expressly disclosed otherwise and separately consented to by the user, Voice Data is not used for biometric identification, voice cloning, identity verification, or commercial licensing.

A. Information You Provide Directly

We may collect information that you voluntarily provide to us, including:

Account Information

• Full name;
• Username;
• Email address;
• Telephone number (where provided);
• Password or authentication credentials;
• Profile photograph (optional);
• Preferred language(s);
• Country or region; and
• Account preferences and settings.

Where you choose to sign in using Google, Apple, or another supported authentication provider, we may receive certain account information from that provider in accordance with your privacy settings and the provider's policies.

Translation and Communication Content

To provide our Services, we collect content that you submit for processing, including:

• text submitted for translation;
• voice notes and audio recordings;
• uploaded documents or files;
• images submitted for text recognition or translation;
• translation requests;
• translated outputs;
• conversation history (where enabled by the user);
• language preferences; and
• other communication content voluntarily submitted through the Services.

We process this content solely to provide the requested translation, communication, and related functionality, except where you have expressly consented to additional processing.

Subscription and Billing Information

Where applicable, we collect information relating to your subscription, including:

• subscription plan;
• billing address;
• invoices;
• payment confirmations; and
• transaction history.

Payment card information is processed by secure third-party payment processors that comply with applicable payment security standards. Flengauge does not store complete debit or credit card numbers.

Communications

We collect information when you:

• contact customer support;
• report technical issues;
• submit feedback;
• participate in surveys or beta testing;
• communicate with us through email, chat, or other support channels; or
• otherwise interact with our team.

B. Voice and Audio Information

Where you use voice-enabled features, we may process:

• voice recordings;
• speech samples;
• voice notes submitted for translation;
• spoken commands;
• microphone diagnostics; and
• other audio content necessary to provide voice translation and speech recognition services.

Voice Data is processed solely to:

• generate translations;
• recognize speech;
• detect languages;
• improve translation quality;
• provide accessibility features; and
• maintain and improve the Services.

Unless you provide separate express consent, Voice Data is not used for voice cloning, biometric identification, identity verification, or commercial licensing.

C. AI Interaction Information

When you interact with Flengauge's AI-powered features, we may collect:

• prompts;
• translation requests;
• AI-generated translations;
• user feedback;
• conversation context necessary to complete translations;
• correction requests; and
• system interaction data.

Where practicable, AI interaction data used for research, quality assurance, or product improvement is anonymized or de-identified.

D. Information Collected Automatically

When you access or use the Services, we automatically collect certain technical information, including:

• IP address;
• browser type;
• operating system;
• device identifiers;
• application version;
• language settings;
• approximate geographic region;
• internet service provider;
• pages or features accessed;
• timestamps;
• session identifiers;
• diagnostic logs;
• crash reports; and
• performance metrics.

E. Information from Third Parties

Where authorized by you or necessary to provide the Services, we may receive information from:

• Google;
• Apple;
• authentication providers;
• payment processors;
• analytics providers;
• cloud service providers;
• enterprise administrators; and
• other third-party integrations you choose to connect to your account.

We process such information in accordance with this Privacy Policy and the applicable third party's terms and privacy practices.

A. To Provide the Services

We use your information to:

• create, authenticate, and manage your account;
• provide real-time text and voice translation services;
• automatically detect languages;
• process translation requests and generate translated content;
• facilitate multilingual communication;
• synchronize your preferences across supported devices;
• administer subscriptions and user accounts;
• process payments and maintain billing records;
• provide customer support; and
• deliver the features and functionality you request.

B. To Improve Our AI and Services

We use information to continually improve the quality, accuracy, speed, and reliability of the Services. This includes:

• improving translation accuracy and contextual understanding;
• enhancing speech recognition and voice translation capabilities;
• reducing translation latency;
• improving language detection;
• identifying and correcting technical issues;
• developing new features and functionality;
• improving accessibility; and
• monitoring service performance and reliability.

Where feasible, information used for research, testing, analytics, or product improvement is anonymized or de-identified.

C. To Personalize Your Experience

We may use your information to:

• remember your preferred languages and settings;
• personalize translations and communication preferences;
• recommend relevant features;
• improve user experience;
• customize interface settings; and
• provide a more efficient and consistent experience across the Services.

D. Security, Fraud Prevention, and Platform Integrity

We process information to:

• protect user accounts;
• detect and prevent fraud, abuse, and unauthorized access;
• investigate suspicious or unlawful activity;
• enforce our Terms of Service and other policies;
• maintain the security and integrity of our systems;
• monitor system performance; and
• respond to cybersecurity incidents.

E. Communications

We may use your information to:

• respond to your enquiries and support requests;
• send service-related announcements;
• notify you of security incidents or important account information;
• inform you of changes to our Services, Terms, or Privacy Policy;
• send billing and subscription notifications; and
• send product updates or marketing communications where you have consented or where otherwise permitted by applicable law.

You may opt out of marketing communications at any time without affecting essential service-related communications.

F. Legal and Regulatory Compliance

We may process your information where necessary to:

• comply with applicable laws, regulations, and legal obligations;
• respond to lawful requests from courts, regulators, or government authorities;
• establish, exercise, or defend legal claims;
• investigate potential violations of applicable law;
• protect the rights, safety, and property of Flengauge, our users, or others; and
• comply with audit, accounting, tax, and regulatory requirements.

G. Business Operations

We may also use information for legitimate internal business purposes, including:

• auditing and financial reporting;
• corporate governance;
• risk management;
• business continuity and disaster recovery;
• mergers, acquisitions, financing, or other corporate transactions; and
• improving the efficiency and operation of our business.

We will not sell your Personal Information or use your private translation content or conversations to train AI models without your explicit consent.

A. AI-Powered Translation Services

When you submit text, voice recordings, images, documents, or other content through the Services, your content may be processed by Flengauge's AI systems and, where necessary, trusted third-party AI infrastructure providers solely to:

• detect the language of submitted content;
• translate text, speech, and supported files;
• preserve context, tone, and intended meaning;
• improve translation quality and consistency;
• generate translated outputs;
• facilitate multilingual conversations; and
• provide other translation-related features requested by you.

This processing is necessary to deliver the Services you request.

B. Translation Content Processing

Translation Content is processed only for the purposes of providing, maintaining, securing, and improving the Services in accordance with this Privacy Policy.

Unless you expressly choose to save your conversations or translation history, temporary processing may occur only for the period reasonably necessary to complete the requested translation, troubleshoot technical issues, prevent abuse, or comply with applicable legal obligations.

Content transmitted for translation is encrypted in transit using industry-standard security measures.

C. AI Improvement and Quality Assurance

To improve the quality, safety, reliability, and performance of our Services, Flengauge may analyze anonymized or de-identified information, including:

• aggregated translation statistics;
• anonymized usage patterns;
• system diagnostics;
• error reports;
• performance metrics; and
• technical quality assurance data.

Where reasonably practicable, information used for research or product improvement is anonymized or de-identified so that it no longer identifies an individual user.

Flengauge does not use your private conversations, translation content, or voice recordings to train AI models without your explicit consent.

D. Human Oversight

Although translations and other outputs are generated primarily through artificial intelligence, Flengauge may conduct limited human review of anonymized or de-identified information where reasonably necessary for:

• quality assurance;
• system testing;
• fraud prevention;
• security investigations;
• technical support; or
• compliance with applicable law.

Any such review is conducted subject to strict confidentiality and appropriate access controls.

E. AI Limitations

While Flengauge strives to provide accurate and reliable translations, artificial intelligence technologies are not infallible.

AI-generated translations may occasionally:

• contain inaccuracies;
• omit contextual nuances;
• misinterpret idiomatic expressions;
• misunderstand speech or audio quality;
• produce incomplete or ambiguous translations; or
• generate outputs that require human review.

Accordingly, Flengauge does not warrant that every translation or AI-generated response will be completely accurate, complete, or suitable for every purpose. Users remain responsible for reviewing translated content before relying upon it for legal, medical, financial, commercial, or other important decisions.

F. Automated Decision-Making

Flengauge uses automated processing to detect languages, generate translations, personalize certain user preferences, and improve system performance.

However, Flengauge does not make automated decisions that produce legal effects or similarly significant consequences concerning users without appropriate human involvement where required by applicable law.

G. Transparency

Where reasonably practicable, Flengauge will make it clear when users are interacting primarily with AI-powered systems rather than human representatives.

We are committed to the responsible, transparent, and ethical use of artificial intelligence in providing our Services.

A. Use of Anonymized and Aggregated Information

Flengauge may use anonymized, aggregated, or de-identified information that no longer reasonably identifies an individual to:

• improve translation quality and contextual accuracy;
• enhance speech recognition capabilities;
• improve language detection;
• evaluate system performance;
• identify software defects;
• improve accessibility features;
• strengthen platform security;
• develop new products and features; and
• conduct statistical analysis and research.

Information used for these purposes is processed in a manner designed to prevent the identification of individual users wherever reasonably practicable.

B. Product Improvement

We continually evaluate and improve our Services using technical information, anonymized analytics, and aggregated usage data to:

• improve translation speed and reliability;
• reduce translation errors;
• enhance multilingual communication capabilities;
• optimize AI models and system performance;
• improve user experience;
• increase platform stability; and
• develop innovative communication technologies.

C. User Content

You retain ownership of the original content that you submit through the Services, including text, voice recordings, documents, images, and other Translation Content.

By using the Services, you grant Flengauge a worldwide, non-exclusive, royalty-free, revocable (to the extent permitted by law) license to process such content solely for the purposes of:

• providing the Services you request;
• generating translations and related outputs;
• maintaining and improving the functionality of the Services;
• protecting the security and integrity of the platform;
• complying with applicable legal obligations; and
• performing other activities expressly described in this Privacy Policy.

This license does not transfer ownership of your content to Flengauge.

D. AI Model Training

Flengauge respects the confidentiality of user communications.

We do not use your private conversations, translation requests, voice recordings, or other Translation Content to train artificial intelligence models without your explicit consent.

Where you voluntarily provide consent, your information may be used only for the purposes explained at the time consent is obtained, and you may withdraw that consent where permitted by applicable law.

E. No Sale of Personal Information

Flengauge does not sell, rent, or license your Personal Information, Translation Content, Voice Data, or private conversations to third parties.

Likewise, your Personal Information will not be used for third-party behavioural advertising or commercial profiling except where you have expressly authorized such processing or where permitted by applicable law.

F. Research and Innovation

Flengauge may conduct internal research using anonymized, aggregated, or de-identified information to:

• improve artificial intelligence technologies;
• evaluate translation performance;
• improve speech recognition;
• develop new communication tools;
• enhance accessibility;
• strengthen cybersecurity;
• improve multilingual communication; and
• support innovation across our Services.

Research results will not identify individual users.

G. Future Technologies

As artificial intelligence and language technologies continue to evolve, Flengauge may introduce new products, features, and capabilities.

Where any future processing of Personal Information differs materially from the purposes described in this Privacy Policy, we will provide appropriate notice and, where required by applicable law, obtain your consent before undertaking such processing.

A. Service Providers

We may share Personal Information with carefully selected third-party service providers that perform services on our behalf, including providers of:

• cloud hosting and infrastructure;
• artificial intelligence and language processing services;
• speech recognition technologies;
• translation infrastructure;
• payment processing;
• authentication and identity verification;
• customer support platforms;
• email delivery services;
• cybersecurity and fraud prevention;
• analytics and performance monitoring;
• data storage and backup; and
• other technology services necessary to operate the Services.

All service providers are contractually required to:

• process Personal Information only on our documented instructions;
• implement appropriate technical and organizational security measures;
• maintain the confidentiality of the information they process; and
• comply with applicable privacy and data protection laws.

B. AI Infrastructure Providers

To provide AI-powered translation and multilingual communication services, Flengauge may use trusted third-party AI infrastructure providers.

Where such providers process your information, only the minimum amount of Personal Information or Translation Content reasonably necessary to provide the requested functionality will be shared.

These providers are required by contract to protect the confidentiality and security of the information they process and may not use your information for their own purposes except as permitted by law or agreed by Flengauge.

C. Enterprise and Business Customers

Where the Services are provided through an employer, business, organization, government agency, or enterprise customer, certain account and administrative information may be shared with the applicable organization for legitimate business and administrative purposes.

Such information may include:

• account status;
• subscription details;
• user management information;
• service usage statistics; and
• organizational reporting.

Flengauge does not disclose users' private Translation Content or conversations to enterprise customers except where authorized by the user, required by contract, or required by law.

D. Legal Compliance and Protection

We may disclose Personal Information where we reasonably believe such disclosure is necessary to:

• comply with applicable laws and regulations;
• respond to lawful requests from courts, regulators, or government authorities;
• comply with subpoenas or court orders;
• protect the rights, property, or safety of Flengauge, our users, or others;
• detect, investigate, or prevent fraud, abuse, or security incidents;
• enforce our Terms of Service or other legal agreements; or
• establish, exercise, or defend legal claims.

E. Corporate Transactions

If Flengauge or Flen Group LLC undergoes a merger, acquisition, corporate restructuring, investment, financing, asset sale, bankruptcy, or other business transaction, Personal Information may be transferred as part of that transaction, subject to appropriate confidentiality obligations and applicable law.

Where required by law, users will be notified before their Personal Information becomes subject to a different privacy policy.

F. Professional Advisors

We may disclose information to our professional advisers, including:

• lawyers;
• auditors;
• accountants;
• insurers;
• financial advisers;
• consultants; and
• regulatory advisers,

where reasonably necessary for legitimate business, legal, financial, or regulatory purposes and subject to confidentiality obligations.

G. Anonymized and Aggregated Information

Flengauge may use, publish, share, or disclose anonymized, aggregated, statistical, or de-identified information that does not reasonably identify any individual user.

Such information may be used for:

• research;
• product development;
• artificial intelligence improvement;
• service optimization;
• statistical analysis;
• business intelligence; and
• industry benchmarking.

H. No Sale of Personal Information

Flengauge does not sell, rent, trade, or otherwise commercialize your Personal Information, Translation Content, Voice Data, or private conversations.

We do not permit third parties to use your private conversations or translation content to train artificial intelligence models without your explicit consent.

A. Appropriate Safeguards

Where required by applicable law, Flengauge implements appropriate safeguards for international transfers of Personal Information, which may include:

• Standard Contractual Clauses (SCCs);
• adequacy decisions issued by competent authorities;
• contractual data protection commitments;
• technical and organizational security measures;
• encryption and secure transmission protocols; and
• other lawful transfer mechanisms recognized under applicable data protection laws.

These safeguards are intended to ensure that your Personal Information receives a level of protection substantially equivalent to that required under applicable law.

B. Global Processing

By using the Services, you acknowledge that your Personal Information may be processed in countries whose privacy or data protection laws may differ from those of your country of residence.

Regardless of where your information is processed, Flengauge applies commercially reasonable administrative, technical, and organizational safeguards designed to protect your Personal Information in accordance with this Privacy Policy.

C. International Service Providers

To deliver our Services efficiently and securely, Flengauge may engage trusted international service providers, including providers of:

• cloud hosting and infrastructure;
• artificial intelligence and language processing services;
• speech recognition technologies;
• authentication services;
• payment processing;
• customer support platforms;
• analytics and monitoring tools; and
• cybersecurity services.

These providers are contractually required to process Personal Information only for the purposes of providing services to Flengauge, maintain appropriate confidentiality, and implement suitable security measures consistent with applicable privacy laws.

D. User Rights

Where applicable law grants you specific rights relating to international transfers of your Personal Information, Flengauge will honour those rights and provide additional information or safeguards upon request, subject to applicable legal limitations.

E. Compliance with Applicable Laws

Flengauge is committed to complying with applicable international privacy and data protection laws governing cross-border data transfers. Where your consent is required before transferring your Personal Information internationally, we will obtain that consent before the transfer occurs.

Where consent is not required, transfers will be carried out using another lawful transfer mechanism recognized under applicable law.

A. Account Information

We retain your account information while your account remains active and for a reasonable period thereafter where necessary to:

• comply with legal or regulatory obligations;
• resolve disputes;
• prevent fraud and abuse;
• enforce our agreements;
• maintain security; or
• protect our legitimate business interests.

If you permanently delete your account, we will delete or anonymize your Personal Information within a commercially reasonable period unless a longer retention period is required or permitted by applicable law.

B. Translation Content

Translation Content, including text submitted for translation and translated outputs, is retained only for as long as reasonably necessary to provide the requested Services, support user-selected features (such as saved translation history), resolve technical issues, prevent abuse, or comply with applicable legal obligations.

Where Translation Content is no longer required, it will be securely deleted or anonymized.

C. Voice Recordings

Voice recordings and audio submitted for translation or speech recognition are retained only for as long as reasonably necessary to:

• generate translations;
• provide speech recognition functionality;
• investigate technical issues;
• improve service reliability using anonymized information where permitted; or
• comply with applicable legal obligations.

Where practicable, voice recordings are securely deleted or irreversibly anonymized after processing.

D. AI Interaction Data

Information relating to interactions with Flengauge's AI systems, including translation requests and AI-generated outputs, may be temporarily retained for:

• quality assurance;
• system maintenance;
• security monitoring;
• abuse prevention;
• debugging; and
• service improvement.

Where reasonably practicable, AI interaction data used for research or product improvement is anonymized or de-identified before further processing.

E. Billing and Financial Records

Subscription, billing, payment confirmation, invoice, and accounting records are retained for the period required by applicable tax, accounting, financial reporting, and regulatory laws.

Flengauge does not retain complete payment card numbers, which are processed by trusted third-party payment providers.

F. Security and Audit Logs

Authentication records, security logs, audit trails, system logs, and fraud detection records may be retained for as long as reasonably necessary to:

• maintain platform security;
• investigate suspected security incidents;
• detect fraud or abuse;
• enforce our legal rights; or
• comply with applicable legal or regulatory requirements.

G. Anonymized Information

Information that has been irreversibly anonymized or aggregated so that it can no longer reasonably identify an individual may be retained indefinitely for lawful purposes, including:

• improving artificial intelligence systems;
• enhancing translation quality;
• statistical analysis;
• research and innovation;
• product development;
• service optimization; and
• business intelligence.

Once information has been irreversibly anonymized, it is no longer considered Personal Information under this Privacy Policy.

H. Secure Deletion

Upon expiration of the applicable retention period, Flengauge will take commercially reasonable measures to securely delete, anonymize, or otherwise dispose of Personal Information in accordance with applicable laws and industry standards.

Where deletion is not immediately possible due to technical limitations, backup systems, or legal requirements, the information will remain protected until deletion can be completed.

A. Technical Safeguards

Flengauge employs industry-standard technical security measures, which may include:

• encryption of Personal Information in transit using secure communication protocols;
• encryption of stored data where appropriate;
• secure authentication mechanisms;
• multi-factor authentication for administrative access, where applicable;
• role-based access controls;
• network monitoring and intrusion detection;
• firewalls and malware protection;
• vulnerability assessments and security testing;
• system logging and audit trails; and
• secure software development and deployment practices.

These safeguards are regularly reviewed and updated to improve the security and resilience of our Services.

B. Administrative and Organizational Measures

We maintain internal policies, procedures, and governance frameworks designed to promote responsible information security, including:

• employee confidentiality obligations;
• privacy and cybersecurity training;
• role-based access management;
• vendor and third-party risk assessments;
• incident response procedures;
• business continuity planning;
• disaster recovery processes; and
• periodic reviews of our security controls.

Access to Personal Information is limited to employees, contractors, and authorized service providers who require such access to perform legitimate business functions and who are subject to appropriate confidentiality obligations.

C. Monitoring and Security Operations

Flengauge continuously monitors its systems and infrastructure to:

• detect unauthorized access;
• identify suspicious or malicious activity;
• prevent fraud and abuse;
• investigate security incidents;
• maintain system availability and reliability; and
• improve the overall security of the Services.

D. Security Incident Response

If Flengauge becomes aware of a confirmed security incident affecting Personal Information, we will promptly investigate the incident and take appropriate measures to contain, assess, and remediate its impact.

Where required by applicable law, we will notify affected users and relevant regulatory authorities within the timeframes prescribed by law.

Any such notification shall not constitute an admission of fault or liability.

E. User Responsibilities

You also play an important role in protecting your information. We encourage you to:

• choose a strong and unique password;
• keep your login credentials confidential;
• enable multi-factor authentication where available;
• sign out of shared devices after use; and
• promptly notify Flengauge if you suspect unauthorized access to your account or any security concern.

Flengauge is not responsible for security incidents arising from a user's failure to adequately safeguard their account credentials or devices.

F. Third-Party Service Providers

Where Flengauge engages third-party service providers, including cloud hosting providers, AI infrastructure providers, payment processors, and authentication providers, we take reasonable steps to ensure that such providers maintain appropriate technical and organizational security measures consistent with applicable privacy and data protection laws.

G. No Absolute Security Guarantee

Although Flengauge uses commercially reasonable safeguards and continuously works to strengthen the security of the Services, no internet-based service, cloud platform, artificial intelligence system, or electronic storage method can guarantee absolute security.

Accordingly, while we strive to protect your Personal Information, we cannot guarantee that unauthorized access, cyberattacks, or other security events will never occur.

A. Cookies

Cookies are small text files stored on your device that enable our website and applications to recognize your browser or device and remember certain information.

Depending on how you use the Services, Flengauge may use:

• essential cookies necessary for the operation of the Services;
• authentication cookies to keep you signed in;
• functionality cookies to remember your preferences;
• performance cookies to improve system efficiency;
• analytics cookies to understand user engagement;
• security cookies to detect fraudulent or unauthorized activity; and
• preference cookies, including language and interface settings.

B. Similar Technologies

In addition to cookies, Flengauge may use similar technologies, including:

• Software Development Kits (SDKs);
• local storage;
• web beacons;
• pixels;
• log files;
• device identifiers;
• session technologies; and
• application analytics tools.

These technologies perform functions similar to cookies and help us provide, maintain, and improve the Services.

C. How We Use Cookies and Similar Technologies

We use these technologies to:

• authenticate users and maintain secure sessions;
• remember language preferences and account settings;
• improve translation quality and service performance;
• personalize your user experience;
• analyze usage patterns and feature adoption;
• monitor system reliability and performance;
• detect and prevent fraud or abuse;
• troubleshoot technical issues; and
• support security and operational integrity.

D. Analytics

Flengauge may use trusted third-party analytics providers to better understand how users interact with the Services and to improve platform functionality.

Analytics providers receive only the information reasonably necessary to perform their services and are contractually required to maintain appropriate confidentiality and security standards.

Where required by applicable law, we will obtain your consent before using non-essential analytics technologies.

E. Managing Cookies

You may manage or disable cookies through your browser settings or device preferences.

Please note that disabling certain cookies or similar technologies may affect the availability, functionality, or performance of some features of the Services.

Where applicable law requires consent for non-essential cookies, you may withdraw or modify your cookie preferences at any time.

F. Do Not Track Signals

Some web browsers offer a “Do Not Track” (“DNT”) feature that signals websites that you do not wish to be tracked.

Because there is currently no universally accepted standard governing DNT signals, Flengauge does not presently respond to such signals unless required to do so under applicable law.

G. Updates to Our Cookie Practices

As our Services evolve, we may update our use of cookies and similar technologies from time to time.

Any material changes will be reflected in this Privacy Policy or, where appropriate, communicated through a separate Cookie Policy or other notice in accordance with applicable law.

A. Right to Access

You may request confirmation as to whether Flengauge processes your Personal Information and, where applicable, request access to the Personal Information we hold about you.

B. Right to Correction

You may request that we correct or update inaccurate, incomplete, or outdated Personal Information maintained by Flengauge.

Where possible, you may also update certain account information directly through your account settings.

C. Right to Deletion

Subject to applicable law, you may request that we delete your Personal Information.

We may retain certain information where necessary to:

• comply with legal obligations;
• establish, exercise, or defend legal claims;
• prevent fraud or abuse;
• maintain platform security;
• enforce our agreements; or
• preserve anonymized or aggregated information that no longer identifies you.

D. Right to Data Portability

Where provided by applicable law, you may request a copy of certain Personal Information in a structured, commonly used, and machine-readable format and, where technically feasible, request that it be transferred to another service provider.

E. Right to Restrict Processing

You may request that Flengauge restrict certain processing activities where permitted under applicable law.

During the period of restriction, we will continue to store your information but will process it only where legally permitted or required.

F. Right to Object

Where our processing is based on legitimate interests, you may object to such processing where applicable law grants you that right.

We may continue processing where we demonstrate compelling legitimate grounds or where otherwise permitted by law.

G. Right to Withdraw Consent

Where we rely on your consent to process Personal Information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before the consent was withdrawn.

H. Marketing Communications

Where you have agreed to receive promotional communications, you may opt out at any time by:

• clicking the unsubscribe link included in our emails;
• updating your communication preferences within your account; or
• contacting us using the details provided in this Privacy Policy.

Please note that even if you opt out of marketing communications, we may continue to send important service-related communications, including security alerts, billing notices, policy updates, and other administrative messages.

I. Right to Lodge a Complaint

If you believe that Flengauge has processed your Personal Information in violation of applicable privacy or data protection laws, you may contact us using the details provided in this Privacy Policy.

Where permitted by applicable law, you may also lodge a complaint with the relevant supervisory authority or data protection regulator in your jurisdiction.

J. Verification of Requests

To protect the privacy and security of our users, Flengauge may require reasonable verification of your identity before responding to requests concerning your Personal Information.

Where a request is submitted by an authorized representative, we may require evidence of that person's authority to act on your behalf.

K. Non-Discrimination

Flengauge will not unlawfully discriminate against you for exercising any privacy rights available under applicable law.

However, where certain Personal Information is necessary to provide the Services, deleting or restricting that information may affect your ability to access or use some features of the Services.

L. Exercising Your Rights

To exercise any of your privacy rights or to make an enquiry regarding our processing of your Personal Information, please contact us at:

Email: privacy@flengauge.com

We will respond to verified requests within the timeframe required by applicable law.

A. Minimum Age Requirements

Except where otherwise permitted by applicable law, Flengauge does not knowingly collect Personal Information directly from children below the applicable age of digital consent without obtaining the required consent from a parent, legal guardian, or other authorized person.

Where local law establishes a different minimum age, that age will apply.

B. Parent or Guardian Consent

Where parental or guardian consent is required, the parent or legal guardian may be asked to review and authorize the collection, use, and processing of the child's Personal Information before the child is permitted to use certain features of the Services.

C. Rights of Parents and Guardians

Where permitted by applicable law, parents or legal guardians may request to:

• review the Personal Information collected from a child;
• request correction of inaccurate information;
• request deletion of the child's Personal Information;
• withdraw previously granted consent;
• restrict certain processing activities; or
• make enquiries regarding our handling of the child's Personal Information.

Flengauge may require reasonable verification of identity before responding to such requests.

D. Children's Use of AI Features

Where children are permitted to access the Services, Flengauge designs its AI-powered translation and communication features with appropriate safeguards intended to promote safe and responsible use.

Flengauge does not knowingly use children's Personal Information for behavioural advertising, commercial profiling, or AI model training without the legally required consent.

E. Unintentional Collection

If Flengauge becomes aware that Personal Information has been collected from a child in violation of applicable law, we will promptly investigate the matter and, where appropriate:

• delete the information;
• obtain the necessary parental or guardian consent; or
• take other appropriate corrective measures required by applicable law.

F. Contact Regarding Children's Privacy

If you believe that a child has provided Personal Information to Flengauge in violation of this Privacy Policy or applicable law, please contact us immediately at privacy@flengauge.com so that we can investigate and take appropriate action.

A. Third-Party Services

To provide and enhance our Services, Flengauge may engage trusted third-party service providers and technology partners, including providers of:

• cloud hosting and infrastructure;
• artificial intelligence and language processing services;
• speech recognition technologies;
• payment processing;
• authentication and identity management;
• analytics and performance monitoring;
• customer support platforms;
• email and communication services;
• cybersecurity services; and
• other technology solutions necessary for the operation of the Services.

These providers process Personal Information only on our behalf and in accordance with applicable contractual, privacy, and security obligations.

B. Third-Party Authentication

Where you choose to sign in using services such as Google, Apple, or other supported identity providers, Flengauge may receive certain account information from those providers, subject to your privacy settings and the applicable provider's terms and privacy policy.

Your use of such authentication services is also governed by the policies of the relevant provider.

C. Payment Providers

Payments for subscriptions or other paid Services may be processed by independent third-party payment providers.

Flengauge does not collect or store complete payment card numbers. Payment information is processed directly by the applicable payment provider in accordance with its own privacy policy and applicable payment security standards.

D. External Links

Our Services may contain links to external websites or online resources for your convenience.

Flengauge is not responsible for the privacy practices, security measures, content, or availability of any third-party websites or services. We encourage you to review the privacy policies and terms of use of any third-party service before providing your Personal Information.

E. Third-Party Processing

Where third-party providers process Personal Information on behalf of Flengauge, we take reasonable steps to ensure that they:

• process Personal Information only for authorized purposes;
• maintain appropriate technical and organizational security measures;
• protect the confidentiality of the information they receive; and
• comply with applicable privacy and data protection laws.

F. No Responsibility for Independent Processing

Once you leave the Services or interact directly with a third-party website, application, or service, the collection, use, disclosure, and processing of your Personal Information are governed by that third party's own policies.

To the fullest extent permitted by applicable law, Flengauge and Flen Group LLC are not responsible for the privacy practices or content of independent third-party services.

G. Changes to Third-Party Integrations

Flengauge may add, remove, or replace third-party service providers from time to time to improve the functionality, security, and performance of the Services.

Where such changes materially affect the processing of your Personal Information, we will provide appropriate notice where required by applicable law.

A. Effective Date

The “Last Updated” date displayed at the beginning of this Privacy Policy indicates the date on which the most recent version became effective.

Any revised version supersedes all previous versions from its effective date.

B. Notice of Material Changes

Where changes to this Privacy Policy materially affect your rights or the manner in which we process your Personal Information, Flengauge will provide appropriate notice as required by applicable law.

Such notice may be provided through one or more of the following methods:

• email notification;
• in-app notification;
• publication on our website;
• notification within your account dashboard; or
• any other reasonable communication method.

Where required by applicable law, we will obtain your consent before implementing changes that require such consent.

C. Continued Use of the Services

To the extent permitted by applicable law, your continued access to or use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgement of the revised Privacy Policy.

Where applicable law requires renewed consent for specific processing activities, Flengauge will obtain that consent before undertaking the relevant processing.

D. Previous Versions

Flengauge may retain previous versions of this Privacy Policy for record-keeping, legal compliance, and regulatory purposes.

Flengauge

A product of Flen Group LLC

Email: privacy@flengauge.com

Website: https://www.flengauge.com

If applicable data protection laws grant you specific privacy rights, you may exercise those rights by contacting us using the email address above. We will respond to verified requests within the timeframe required by applicable law.

If you are not satisfied with our response, you may also have the right, depending on your jurisdiction, to lodge a complaint with the relevant data protection or privacy regulator.

Flengauge is committed to protecting your privacy and handling your Personal Information responsibly, transparently, and in accordance with applicable data protection laws.